ea77's Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all services on the ea77 platform. Whenever you register, log in, play betting or casino games, make a deposit or withdrawal, or contact our support team — it is our responsibility to ensure your data is protected in every case.

Please read this policy carefully. By creating an account or using our services on ea77, you are agreeing to the terms of this Privacy Policy. For the full terms of service, we ask that you read our Terms and Conditions, where all obligations relating to use of the service are set out in detail.

ea77 reserves the right to update this policy from time to time. Users will be notified through the platform if significant changes are made.

2. What Data We Collect

ea77 collects only the data that is necessary to provide services, manage accounts and meet legal obligations. The categories of data collected are described below.

2.1 Registration Data

When you create an account, the following information is collected from you:

• Full name (as per National ID card)
• Date of birth (for age verification — only those aged 21 or above may open an account)
• Mobile number
• Email address
• Password (stored in encrypted form — never in plain text)

2.2 Identity Verification Data (KYC)

To make withdrawals above a certain amount or to verify your account, you may be required to submit the following documents:

• National ID (NID) or passport copy
• Recent photo (selfie)
• Proof of address (bank statement or utility bill)

2.3 Financial Transaction Data

For deposits and withdrawals made via bKash, Nagad, Rocket, Upay and bank transfer, the relevant mobile number or bank account number is recorded. We never store your full PIN or card number.

2.4 Technical and Device Data

When you browse the ea77 platform, the following data may be collected automatically:

• IP address and device type
• Browser and operating system information
• Session logs (login time, logout time)
• Gaming history and betting patterns
• Cookies and similar tracking technologies

3. Purpose of Data Use

ea77 uses collected data only for specific and legitimate purposes. The main purposes are listed below:

3.1 Account and Service Management

• Account registration, login and security
• Processing deposits, withdrawals and bonuses
• Providing customer support
• Managing the VIP programme and weekly cashback

3.2 Security and Fraud Prevention

• Detecting multiple accounts and fraud attempts
• Complying with anti-money laundering (AML) measures
• Monitoring suspicious transactions

3.3 Responsible Gaming

User gaming patterns are analysed to identify possible signs of problems, and support is arranged where needed. You can find full details of this process in ea77's Responsible Gaming section — where setting gaming limits and self-exclusion procedures are explained.

3.4 Communication and Notifications

• Sending transaction confirmation messages
• Notifying you of important system updates
• Bonus and promotion notifications (subject to your consent)

4. Data Sharing and Third Parties

ea77 does not sell your personal data to third parties. However, certain data may be shared in the following circumstances:

4.1 Payment Processors

The necessary data is shared with the relevant payment gateway providers to complete transactions via bKash, Nagad, Rocket, Upay and bank transfer. These providers follow their own privacy policies and may not use your data for any other purpose.

4.2 Legal Obligations

The relevant authorities may be provided with necessary data in compliance with applicable laws in Bangladesh or court orders. Only the minimum data required to meet legal obligations will be provided in such cases.

4.3 Technology and Service Partners

Game providers (such as Pragmatic Play, PG Soft, Evolution, JILI, Spribe and others) and technology service providers may access limited user data — only as required to operate their own services. Contractual confidentiality obligations are in place with these partners.

5. Data Security Measures

ea77 uses industry-standard technology and practices to protect your data. Every connection is SSL encrypted — meaning all data transferred between your browser and our servers is secure.

• All sensitive data is stored using strong encryption algorithms
• Passwords are never stored directly — only in hashed form
• Firewalls and intrusion detection systems are in place on servers and networks
• Regular audits and monitoring by the security team
• Data protection training for staff and strict access controls
• Data backup and disaster recovery planning

Please note, however, that no digital system is completely infallible. You also have a role in keeping your account secure — use a strong password and never share your login details with anyone.

6. Cookies and Tracking Technologies

The ea77 platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.

6.1 Essential Cookies

These cookies are necessary to maintain your login session, carry out security checks and run the platform's basic functions. Disabling them means the service may not work properly.

6.2 Functional Cookies

These cookies are used to remember your preferred language, time zone and other settings, improving your experience.

6.3 Analytical Cookies

This data is used to analyse user behaviour across different pages of the platform in order to improve the quality of the service. This data is generally processed in aggregated and anonymous form.

You can control or delete cookies at any time by changing your browser settings. However, disabling essential cookies may make it impossible to log in to your account.

7. Data Retention Period

ea77 does not keep your data for longer than necessary. Data retention periods are determined according to the following policy:

• Data for active accounts is retained for the duration of the account
• Certain data is retained after account closure to meet legal obligations and resolve disputes
• Financial transaction records may be kept for many years in accordance with relevant laws
• If marketing permission is withdrawn, the relevant data is removed from the marketing database

After a set period, or upon your request, data is securely deleted or anonymised.

8. User Rights

ea77 believes you should have control over your own data. You have the following rights:

8.1 Right to Access

You may contact the support team to find out what data we hold about you. ea77 will provide this information after verification.

8.2 Right to Rectification

If any data stored in your account is incorrect or out of date, you may request a correction. The correction will be made after identity verification.

8.3 Right to Erasure

In certain circumstances you may request that your data be deleted. However, due to legal obligations, some data may not be possible to delete until a specified period has passed.

8.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional messages, you can stop marketing communications at any time via your account settings or by contacting support.

8.5 Right to Portability

In certain circumstances you may request that your data be provided in a structured, machine-readable format.

To exercise these rights, contact ea77's support team via live chat or email. We generally aim to respond to requests as quickly as possible after they are received.

9. Protection of Minors

The ea77 platform is intended solely for those aged 21 or above. No data is knowingly collected from minors. Age is confirmed by verifying the date of birth at registration.

If we are informed that a minor's data has been collected by mistake, that account will be closed and the relevant data deleted.

10. Policy Changes and Contact

ea77 may change this Privacy Policy when necessary. For significant changes, account holders will be notified in advance through the platform or by email. Continued use of the platform after a change will be taken as your agreement to the updated policy.

If you have any questions, concerns or requests about this Privacy Policy, ea77's support team is always ready to help:

• 24/7 live chat — in Bengali and English
• Email: [email protected]

For answers to general questions about other aspects of the service, read our FAQ section, which contains answers to common questions about deposits, withdrawals, bonuses and accounts.